AI assistants & chatbots
Answer customer or staff questions using approved information, suggest next steps and hand over to a person when needed.
AI solutions
AI agents, chatbots and receptionists
One service for AI receptionists, chatbots, marketing assistants, agentic workflows, software delivery bots and internal assistants. Connected to your organisation with human oversight.
One AI service
The right assistant for the work
An assistant answers questions. A workflow follows defined steps. An agent can choose steps within agreed limits. We help you decide what your task actually needs.
AI agents & agentic AI workflows
Let an agent plan a task, retrieve information and use approved tools. Set boundaries, review checkpoints and a record of actions.
AI receptionists
Help handle calls or enquiries, capture messages and request appointments. Booking and transfer options depend on your phone and calendar systems.
Software delivery bots
Support issue triage, code review, test preparation and release notes. Your team retains approval over code changes and deployment.
Enquiry & document automation
Classify incoming messages, extract document details and prepare draft replies or CRM updates for review.
Internal knowledge assistants
Help your team find relevant information in approved documents, with source references and access appropriate to each user.
Digital marketing assistants
Capture website enquiries, qualify leads, prepare campaign drafts and support follow-up workflows. A person approves external messages and campaign changes.
Built around your systems
Useful automation, with clear boundaries
We assess your data, APIs, existing tools and operational requirements before selecting models or integrations. AI can make mistakes, so testing and human handover are part of the design.
- Access limited to the data and tools needed for the task
- Human approval before sensitive messages, payments, deletion or production changes
- Evaluation against representative examples before rollout
- Agreed data handling, retention and provider configuration
- Monitoring, action logs and a way to pause the workflow
Delivery
Start with one well-defined task
Map the task
Understand the process, expected output and systems involved.
Test a prototype
Try representative examples and measure errors as well as useful results.
Pilot with oversight
Introduce integrations and approvals with a limited, agreed scope.
Review & improve
Monitor behaviour and decide whether further automation is appropriate.
Common questions
Your questions, answered
What is an AI agent?
An AI agent is software that uses an AI model to choose steps and use tools towards a defined goal. AI agents can retrieve information, prepare drafts or update approved systems. We build agentic AI with agreed access limits, testing and human approval for sensitive actions.
Is the AI receptionist a separate service?
No. Receptionists, assistants, chatbots, agentic workflows and delivery bots are all part of our AI solutions service. We select the components your project needs.
Can an assistant make mistakes?
Yes. We test against realistic examples, use approved source information where appropriate and include escalation to a person. No AI system should be presented as infallible.
Can AI connect to our existing systems?
Often, through supported APIs and integrations. We check access, provider terms and technical limits before confirming the scope.
Can it book appointments?
Where your booking system supports integration, an assistant can check availability and request or create bookings within agreed rules. Otherwise it can collect the details for your team to confirm.
Will callers know they are speaking to AI?
We design the assistant to identify itself and explain how to reach a person. Any recording, retention and notices are agreed as part of the project.
How do we start?
Choose a task that takes time or creates repeated work. We discuss whether an assistant, an automated workflow or ordinary software would be the best fit.
Do you work with businesses in Birmingham and the West Midlands?
Yes. Techlina is based in Solihull, a short drive from Birmingham city centre, and we meet clients across the West Midlands in person. We also work remotely with clients across the UK.
Let's discuss your project
Tell us what you want to build or improve. We can meet in person or remotely, with arrangements agreed together.